Working with Workflows

Creating a New Workflow

To create a new workflow, switch to the Workflow menu of your team. With the main Action button, select the Add Workflow option.

Enter a name for your workflow and proceed to the workflow designer by clicking the Edit Layout button. You can learn more about designing and creating a workflow by reading our Designing Workflows Guide.

Workflow Dashboard

Within each workflow, there is a dashboard that offers a comprehensive overview of recent usage. This dashboard allows you to review all rolled-out workflow cycles and generate a performance report. You can access the visual workflow designer and organize various workflow versions using the layout button. Furthermore, from the dashboard, you are able to access the general settings of the workflow that are applicable to all cycles and versions.

Workflow Settings

Each workflow has a set of general settings that apply to all versions of a workflow and version settings which are version specific and only apply to the currently selected version. All changes to a workflow's settings are also applied to its rolled-out cycles.

You adjust the workflow settings by clicking on the Configure button from the settings section on the workflow's main dashboard.

Name

This name of the workflow visible to both clients and staff members.

Display To Users As

This name is shown to client members instead of the workflow name. Only client members will see this name.

Detailed Description

Allows you to provide some information about this workflow to staff and client members.

Deployment Access

Whether or not all or selected clients are able to independently deploy a new cycle of this workflow on demand.

Administrative Access

Whether or not clients are allowed to start, stop, archive, and delete a workflow cycle on their own.

Notifications

Enable notifications for staff and client members and other recipients for specific workflow events. You may select a different list of recipients for each event.

Adjusting a Workflow

Goalify workflows are easy to customize. You can change the design and settings at any time, and the changes will apply to all cycles of the workflow. To avoid any issues, you can create a new version first and adjust the design and settings only for that particular version. When you assign a workflow to a member, you can choose which version to use for that roll-out.

Creating a New Version

When you want to change the layout of a workflow that's already been assigned, you'll see two options: create a new version or edit the current one. You need to choose one of these before making any changes.

New versions are copies of the latest version and all versions are stored with the workflow. This helps keep workflows organized and minimizes the number of workflows for each team.

Assigning a Workflow

To assign a workflow to one or more clients, switch to the Workflow menu of your team. Open the workflow's main dashboard by clicking its name. From there click the "Roll out to Members button" on the top right of the screen.

These are the options you may need to adjust for each roll-out:

Selected Clients

You select clients by using the Select Clients button. All clients you select will be assigned an individual cycle of this workflow, which they are to complete individually.

Workflow Start

When you deploy a workflow, you have different options for setting a start date and time for the workflow cycle:

• Deploy & Start Now: Start the workflow immediately when it is deployed.
• Deploy With Manual Start: Start the workflow at a specific time on a specific date.
• Roll out stopped: Do not start the workflow when it's deployed.

Subject for this roll-out

You may choose to set a subject for this particular roll-out of the workflow. The subject will be displayed alongside the workflow name. Setting a subject will help you and your clients to recognize individual cycles more easily.

Workflow Version

You may choose to deploy a specific version of a workflow. By default this is set to the latest version.

After selecting clients and adjusting the settings for this roll-out, you assign the workflow by clicking the Roll out button in the top right corner.

Depending on the workflow's notification settings, clients will be informed about the roll-out via e-mail and/or push notification.

Review assigned cycles

To review the cycles of a workflow, go to your team's "Workflows menu" and open the workflow by clicking on its name. Then, click on the "Explore" button from the dashboard. You can use the toolbar at the bottom of the screen to show or hide columns in the explorer data grid. The search box at the top right allows you to search for specific cycles, and next to the search button, you'll find an option to select a date range for the displayed cycles.

(Bulk) Delete/archive assigned cycles

To delete or archive cycles of a workflow, go to your team's "Workflows menu" and open the workflow by clicking on its name. Then, click on the "Explore" button from the dashboard. Each cycle can be selected using the checkbox of the individual row. Continue by selecting one or more cycles and then click either the Archive button to archive or the Delete button to delete the selected cycles.

Providing Clients Access

Clients who need to start a new workflow cycle whenever they want must be given the right access. This access doesn't allow them to view or change the workflow itself. It only lets them start a new workflow cycle when they need to.

To provide clients with access, switch to your team's Workflows menu, and open the workflow by clicking on its name. From the dashboard click on the Configure button, and scroll down to Member Access and Rights.

You may choose to provide access for all members of a team – this can also include future members that you add to your team later, or only selected members. When choosing the selected members option you are asked to select members from your current member list.

You can update this setting at any time by either choosing a different access option or by adding/removing members from the selected members list.

Copying a Workflow

To copy or duplicate a workflow, switch to the Workflow menu. From there click the name of the workflow. Select the Copy to option from the button on the top right.

Deleting a Workflow

To delete a workflow, switch to the Workflow menu of your team. Open the respective workflow by clicking on its name. Choose the Delete Workflow option using the button on the top right of the screen.

Deleting a workflow will also delete all of its connected data:

• All versions of the workflow are deleted
• All rolled-out cycles of the workflow are deleted
• All connected client-generated data is deleted