Group Chat

Being able to start a conversation easily is essential for every coaching process. Moreover, it should happen right where the actual work and progress is happening, and this is why Goalify Professional has a thoroughly integrated chat feature. With this feature, you can connect with your colleagues and staff, reach out to all your clients or engage in private conversations. Learn how to create group chats by reading the following document.

Understanding Group Chats

If you need to communicate with all or a selected group of your clients, you should use Group Chat. There are four different types available:

Challenge Chat

A challenge chat is connected to a specific challenge of a team. Members are automatically added or removed when added or removed from the connected challenge itself. However, coaches may add or remove members from the challenge chat manually too.

Group Chat

Members of a group chat are managed by coaches manually. Coaches can add clients and other coaches.

Internal Chat

Only coaches of a team can be added to an internal chat. Coaches joining a team are automatically added to internal chat channels. However, coaches may add or remove coaches from an internal chat manually too.

Public Chat

All clients and coaches of a team are automatically added to a public chat channel. Members remain hidden as long as they do not post a message in the chat. Coaches can add and remove members manually too.

Administration of Members

Members of a Challenge, Internal and Public chat are managed automatically. However, coaches may add and remove members manually too.

Creating a Group Chat

Quick Setup Tutorial

  1. Open a team's Group Chat menu
  2. Choose the Create New Chat option using the Action button
  3. Set up the group chat

To create a new group chat, switch to the Group Chat menu of your team. With the main Action button, select the Create New Chat option. You can now specify the name and type of the chat to be created. Click the Save button to create the group chat.

When you create a group chat, you need to add members to the chat. Challenge, Internal and Public chat channels will be populated with members automatically.

Administrating Members of a Group Chat

Quick Setup Tutorial

  1. Open a team's Group Chat menu
  2. Click the name of the group chat
  3. Click on the Settings… button just below the purple chat header

Adding Members

Quick Setup Tutorial

  1. Click on the settings button
  2. With the chat's Actions button, select the Add Member option

Managing Members

Quick Setup Tutorial

  1. Click on the settings button
  2. Click on the respective client to reveal the settings dialog

Coaches can set individual permissions for every member of a group chat. These individual permission settings will override the general settings of the group chat.

Coaches can allow/disallow individual members to post messages independet of the group chat's general Mute setting.

Blocking Inappropriate Messages

Quick Setup Tutorial

  1. Hover over the respective message
  2. Click on the Block Message option

Coaches can block inappropriate message to hide their content for all users. To block a message, hover over the respective message with your mouse and use the Block Message option from the options menu.

Report Abuse

Use the block message option when a single message is offensive, inappropriate or misleading and you want to hide it quickly. If a person violates our Goalify User Agreement, please report the person using the Report abuse option.

Report Abuse

Quick Setup Tutorial

  1. Hover over the user's profile picture next to an inappropriate message
  2. Click on the Report Abuse link

Coaches can report users for violating our Goalify User Agreement. To report a user, hover over the user's profil picture next to the user's message and click on the Report Abuse link. Fill out the abuse report to file the complaint.

Block a message quickly

Use the block message option to quickly hide a single message that is offensive, inappropriate or misleading. You may also use the mute option to prevent the user from posting further messages to chat conversation.

Removing Members

Quick Setup Tutorial

  1. Click on the settings button
  2. Click on the respective client to reveal the settings dialog
  3. Click the Remove From Chat button

Settings of a Group Chat

Quick Setup Tutorial

  1. Open a team's Group Chat menu
  2. Click the name of the group chat
  3. Click on the Settings… button just below the purple chat header

To edit the settings of a group chat, open the group chat and click on the Settings… button just underneath the purple header.

Muting a Channel

Quick Setup Tutorial

  1. Click on the settings button
  2. Click the Mute button on the top of the settings panel

Coaches can easily mute a group chat for all members who are clients. Members who are muted cannot post messages to the chat. You can unmute individual clients, by adjusting their individual permissions.

To un-mute all members, click the Muted button.

Disable Members List

Quick Setup Tutorial

  1. Click on the settings button
  2. Click the Disable Member List button on the top of the settings panel

Coaches can choose to hide all members of a group chat from each other. When the member list is disabled, only members posting messages to the chat will become visible to other members.

Coaches can re-enable the member list at any time, by clicking the Members Invisible button.

Public Chat Group

Public chat groups will always have a disabled member list.

Renaming

Quick Setup Tutorial

  1. Click on the settings button
  2. With the chat's Actions button, select the Rename option

Coaches can rename a group chat for all members.

Challenges

If you rename a challenge, it will change the name of a connected group chat accordingly.

Removing a Group Chat

Quick Setup Tutorial

  1. Open the group chat
  2. Click on the settings button
  3. With the chat's Actions button, select the Delete option

Coaches can delete a group chat for all members at any time.

This action CANNOT be undone!

Removing a group chat CANNOT be undone. Please be extremely careful when you delete a group chat, since all connected data will be deleted.

Understanding Push Notifications

All our chats feature push notifications to inform you about new messages. Push notifications can be received both on our Goalify mobile app and on your desktop. It is, however, important to understand that every user needs to grant the right to receive notifications for each device and browser used.

We currently support push-notifications for the latest versions of these browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

You do not need to open Goalify Professional to receive notifications, but browsers display push notifications only if at least one window is open or the process is running in the background.

Notifications for All Devices

You need to set up each device you use to received push notifications for your account. This is also true for every browser you use.